We do not accept returns. Our unique, salvaged wood products are sold as-is so please examine product photos and descriptions thoroughly before ordering. We will not accept the return of an item because you do not like the size or color selection that you made. All sizes and colors are shown in the product listing so please make sure you are ordering the correct size and color of product! Read our Order Disclaimer thoroughly which outlines the fact that you are ordering a natural wood product which we guarantee will have flaws and unique qualities. No returns are accepted on custom orders. We will not accept returns for cosmetic reasons, installation mistakes or quantity miscalculations as outlined in our Order Disclaimer.